Fujitsu Exits Brazil: What About Your AC Warranty?

Why is Fujitsu leaving Brazil?

GENERAL HVAC Solutions do Brasil — formerly Fujitsu General do Brasil — announced a gradual wind-down of its Brazilian operations as part of a global divestment strategy led by its Japanese parent company, now part of the Paloma Rheem Holdings group. The decision follows a review of the company's international priorities.

What happens to existing Fujitsu air-conditioner owners?

If you already own a Fujitsu unit, the company says you won't be left in the cold. A structured transition plan has been put in place to keep after-sales services, warranties, maintenance and spare-parts supply running in full compliance with Brazilian consumer law.

What warranty coverage remains valid?

• 2 years on parts and components
• 5 years on the compressor, subject to the company's standard policy conditions

The official support hotline — 0800 330 0020 — will stay active throughout the transition period for warranty, technical assistance, maintenance and spare-parts enquiries.

How long was Fujitsu in Brazil?

The brand operated in Brazil for more than 40 years and is credited with helping popularise inverter air-conditioning technology in the country. Over that time it built a network of distributors, installers and commercial partners across multiple regions.

CEO Tsutomu Kunishima described the exit as a strategic decision based on an analysis of local market conditions and global company priorities, pledging a responsible, transparent transition for customers, employees and partners.