Fujitsu Exits Brazil: What AC Owners Must Know

Why is Fujitsu leaving Brazil?

GENERAL HVAC Solutions do Brasil — formerly Fujitsu General do Brasil — announced a gradual wind-down of its Brazilian operations as part of a global divestment strategy led by its Japanese parent company, now part of the Paloma Rheem Holdings group. The decision follows a review of the brand's international priorities rather than any single local factor.

What happens to existing air conditioners?

Owners of Fujitsu units can breathe easy. The company has committed to keeping after-sales service, warranty coverage, technical assistance, and spare-parts supply fully operational throughout the transition period, as required by Brazilian consumer law.

What warranty terms remain valid?

• 2 years — parts and components
• 5 years — compressor (subject to the company's policy conditions)

These terms do not change because the brand is exiting the market.

How can owners get help?

The official customer-service hotline 0800 330 0020 stays active for warranty questions, technical assistance, maintenance, and spare-parts requests during the transition.

What is Fujitsu's legacy in Brazil?

Present in Brazil for more than 40 years, the company credits itself with helping to popularise inverter technology in the national air-conditioning market. It built a network of distributors, installers, and commercial partners across multiple regions of the country. CEO Tsutomu Kunishima described the move as a strategic decision made with transparency and respect for customers, employees, and partners.